📋 Terms and conditions

1. Website Owner

This website is owned by ASESORES INMOBILIARIOS DE TENERIFE SL, with CIF B38676805, and registered office at Calle África, 4, 38660, Adeje, Santa Cruz de Tenerife, Spain. You can contact us by phone +34 600 09 75 79 or by email support@aitproperties.eu.

2. Object

These terms regulate the use of the website and the application and reservation process for the properties offered, both in the form of vacation rentals (per night) and long-stay rentals (for months).

By sending a reservation request through this website, the client declares that he or she has read and accepted these conditions.

3. Booking process

1. The client selects the property and completes the application form with their information and dates.
2. You receive a confirmation email with the total amount, bank details (IBAN) and a unique payment concept to identify your transfer.
3. The client has a period of 24 hours to make the payment by bank transfer.
4. Once payment is received and verified, the reservation is definitively confirmed and the client receives confirmation by email.

4. Prices and payment method

• All prices are shown in euros (€) and include applicable taxes.
• Vacation rental: Final price is calculated per night and may include discounts per stay and cleaning fee, which are detailed before submitting the application.
• Long stay: the price is calculated by month according to the monthly rate of each property.
• The accepted payment method is bank transfer to the account indicated in the confirmation email.

5. Bail

In the vacation rental, a refundable deposit is requested, which is returned to the client after departure, once it has been verified that the property is in correct condition.

In the long stay, the deposit is managed in accordance with current Spanish legislation on rentals.

6. Cancellations and returns

• Vacation rental: Free cancellation up to 14 days before arrival date.
• Long stay: If in the end the client does not keep the property, 100% of the amount paid as a reservation is returned (first month and deposit).
• Cancellations must be communicated by email to support@aitproperties.eu or by WhatsApp to +34 600 09 75 79.
• Refunds are made by the same means in which the payment was received, within a maximum period of 48 hours.

7. Client Obligations

• Provide truthful information in the reservation form (name, email, telephone number and dates).
• Use the property responsibly and respect the rules of coexistence and the community.
• Report any incident during your stay as soon as possible so we can resolve it.

8. Responsibility

Property information (photographs, features and prices) is reviewed and updated regularly.

The company is not responsible for service interruptions caused by third parties (power, water or internet outages in the properties), although it will always mediate to resolve them as soon as possible.

9. User accounts

The customer can register on the website to save favorites and consult their reservations.

10. Data protection

The processing of personal data is governed by our Privacy policy, in accordance with the General Data Protection Regulation (GDPR).

11. Applicable legislation

These conditions are governed by Spanish legislation.